Complaints Procedure
If you have a complaint against a member of the RTM, then please follow the procedure below. To find out the contact details of the Regional Office that covers your area, please click here.
Notes:
- Complaints handler is appropriate Regional Director (R.D.)
- Both parties can appeal to complaints committee if they consider the complaint is not being handled properly.
- Third party resolution is available at client's and/or contractor's cost.
- Both parties to the complaint can attend meetings of the Complaints Committee accompanied by a representative of their choice.
- This process can not guarantee consumer satisfaction where consumer has unrealistic or unjustified cause for complaint.
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